Refund policy

VELORA — Returns and Refunds
Updated: October 30, 2026

You may request a return within 30 days of delivery by emailing velorafleecies@gmail.com with your order number and reason. For damaged, defective or incorrect items, include photographs; we offer a replacement or refund and cover the necessary return shipping.

For change-of-mind returns, products must be unworn and unwashed. Items with tags and original packaging qualify for a full product-price refund; missing packaging or tags may reduce the refund. Customers pay return postage, and original shipping charges are not refundable except where legally required.

Contact us before returning anything. We normally respond within 1–3 business days. After approval, dispatch the return within 7 days using the instructions provided. We inspect returns and process approved refunds to the original payment method within 2 business days; banks may require another 5–10 business days. Contact us if a confirmed refund is missing after 15 business days.

Our voluntary return offer excludes gift cards and sale or clearance purchases. These exclusions do not restrict rights concerning faulty goods or any mandatory cancellation, refund or other consumer rights. Exchanges may be arranged by returning the original item and ordering the replacement.

For EU and UK customers, any applicable statutory withdrawal rights remain available independently of this voluntary policy. Contact us to exercise them.

VELORA is a brand operated by Von Licht LLC.
Business address: 1209 Mountain Rd Pl NE, Albuquerque, NM 87110, United States.
Customer support: velorafleecies@gmail.com